Terms of Service
TERMS AND CONDITIONS FOR COURSES OFFERED, BY STATE:
DEFINITIONS
In this Agreement, the following terms shall have the respective meanings ascribed to them as follows:
COURSE PROVIDER - The National Highway Safety Administration whose site is found at www.nationalhighwaysafetyadministration.com and who has been approved to offer online courses by various state agencies where necessary. In some cases, states may use the term “school” instead of or as a synonym to “course provider”.
STUDENT – The person who is the registered student of the online course that was purchased.
CUSTOMER – The person who purchased the online course, who might also be the STUDENT if such person registers himself as the student during the registration process of the online course.
GENERAL TERMS
The Terms Below Apply to All Courses
HARDWARE AND SOFTWARE
The COURSE PROVIDER prescribes minimum hardware and software requirements for completing the course. This is an online course and therefore a stable high-speed internet connection is required. Minimum browser requirements are the use of Microsoft Internet Explorer (MSIE) 11.0 or greater, Firefox 64 or greater, Google Chrome 71 or greater, or any other browsers that provide equal or greater functionality. The browsers need to support JavaScript and accept cookies. The minimum hardware required is such that it should be able to support the software configuration listed above. The course requires the use of a pointing device such as a mouse or a touchscreen. The course recommends that the hardware be equipped with speakers or headphones to support audio/video content.
PRIVACY STATEMENT
The COURSE PROVIDER collects information from the CUSTOMER/STUDENT at several different points on the website. The COURSE PROVIDER will not use or sell this information to promote products or services unrelated to this course/product.
CONSENT TO EMAIL COMMUNICATION
By purchasing this course, the CUSTOMER gives their consent to receive emails from the COURSE PROVIDER to the email address that was provided while creating their account, as well as any email address provided later when updating the CUSTOMER account, whether the CUSTOMER updates their email via their account information page on the COURSE PROVIDER's website, or by contacting the COURSE PROVIDER via phone, chat or email. Such emails are sent for the purpose of providing receipts for purchases made, instructing the STUDENT regarding the next steps they should take after completing their course, and providing technical support. CUSTOMER has the ability to opt-out of all email communication by clicking the unsubscribe link included at the bottom of each email sent by the COURSE PROVIDER.
CIRCUMVENTION WARNING
The STUDENT agrees that HE/SHE, and not any other person, will study the material in its entirety and complete the chapter quizzes and the final exam. It is illegal to attempt to circumvent state regulations or provide false information. If the COURSE PROVIDER discovers that the STUDENT has willfully misrepresented himself or has cheated, the STUDENT will be stopped from taking the course with no refund of the registration fees. In addition, the STUDENT may be prosecuted for perjury and other criminal acts which are punishable by law.
LIMITATION OF LIABILITY
Both the CUSTOMER and STUDENT acknowledge and agree that the liability of COURSE PROVIDER and its agents and employees for any act, omission to act, or negligence on the part of COURSE PROVIDER and its agents and employees, is strictly limited to and shall not exceed the amount of the registration fee actually paid by the CUSTOMER.
AUTHENTICATION
When required, validation of the STUDENT identity is achieved through the use of personal validation questions. These questions are based on the STUDENT's personal preferences. When required by law, the COURSE PROVIDER shall include personal validation questions to be answered at the beginning of the course. The STUDENT will be required to correctly answer these personal validation questions throughout the course in order to further validate the personal identity of the STUDENT taking the course. The STUDENT shall have a limited number of seconds as required by that course’s approving state-authority to respond. For example, the STUDENT may have 90 seconds to respond to a personal validation question. Failure to respond correctly and/or failure to respond within the time limit shall result in STUDENT authentication failure. The STUDENT may have a limited number of chances to fail authentication as defined by each approving state-authority. The number of allowed authentication failures will be explained at the beginning of each online course. After exceeding the allowed number of authentication failures, the CUSTOMER/STUDENT account is locked. The CUSTOMER/STUDENT account may be reinstated only by a Customer Service Representative and if allowed by the approving state authority’s rules.
REPRESENTATIONS AND WARRANTIES
CUSTOMER/STUDENT represents and warrants that the user information and registration information provided for the STUDENT is true and correct, and acknowledges that the truth and accuracy of such information is a material inducement to COURSE PROVIDER in permitting STUDENT to enroll in the course. CUSTOMER/STUDENT further acknowledges and agrees that any willful or intentional misrepresentation of CUSTOMER/STUDENT regarding such user information or registration information constitutes a breach of this agreement and of the representations and warranties by CUSTOMER/STUDENT as provided in this agreement, and may subject CUSTOMER/STUDENT to liability for damages incurred by COURSE PROVIDER as a result thereof, including but not limited to general, consequential, and punitive damages.
COMPLETION AND CERTIFICATION POLICY
The STUDENT agrees to complete all phases of the approved curriculum in order to have a STUDENT completion reported to State and Federal Agencies when this is permitted by such State and Federal agencies. Any time missed must be made up. The COURSE PROVIDER is prohibited from reporting a course completion if the STUDENT has not met all the requirements for course completion and a STUDENT shall not accept a certificate under such circumstances. CUSTOMER/STUDENT may be required to pay additional fees to COURSE PROVIDER if, through no fault of COURSE PROVIDER, CUSTOMER/STUDENT requests a duplicate certificate of completion for various reasons, including loss of certificate or incorrect information on the certificate that was initially provided by the CUSTOMER/STUDENT.
CANCELLATION AND REFUND POLICIES
A full refund will be made to any CUSTOMER who cancels the STUDENT enrollment within 30 days of registering for the course and before a certificate for learner permit or course completion is issued. The COURSE PROVIDER may terminate, without notice, the enrollment of any STUDENT who has not successfully completed the course within 365 days of registration and the STUDENT will not be eligible for a refund. Additional fees may apply to continue a course after the initial 365 days have lapsed. All registration fees paid are due and refundable when the course of instruction is discontinued by the COURSE PROVIDER within 365 days of the CUSTOMER's purchase of said course, preventing a STUDENT from completing the course; or when the enrollment of the STUDENT was procured as a result of any misrepresentation in advertising or promotional materials of the COURSE PROVIDER, or as a result of any misrepresentation made by the owner or employee of the COURSE PROVIDER. All refunds will be issued within 30 days of receipt of a permissible request for enrollment cancellation.
COURSE AVAILABILITY
Unless prevented by the regulations in a particular state regarding the online availability of a specific course, all courses will be available to the STUDENT 24 hours a day, 7 days a week. This availability may be affected by circumstances including but not limited to system, site or connectivity failure over which the COURSE PROVIDER has no control. In some states, however, the STUDENT may be prevented from studying more than a specified amount of material each day. Where this is the case, the STUDENT will be informed of this either within the course, or by means of state-provided materials.
FLORIDA
The Terms Below Apply to the Florida TLSAE and Permit Exam
TLSAE COURSE SCHEDULE
The COURSE PROVIDER offers a course composed of 4 hours of instruction.
ROAD RULES & ROAD SIGNS RANDOM RE-EXAMINATION
All applicants are subject to random selection for re-examination at the driver license or tax collector office prior to the issuance of any license. Failure to pass the random re-exam will require the applicant to pass the knowledge exam prior to license issuance. COURSE PROVIDER will not refund the purchase if the STUDENT is chosen for random re-examination.
GRADING AND PROGRESS POLICY
The STUDENT agrees that HE/SHE may not be certified or given credit for the TLSAE course or the Permit Exam (Knowledge Test) unless they score 80% or higher on the final exam.
GEORGIA
The Terms Below Apply to the Georgia Joshua's Law Driver Education Course
DDS CERTIFICATION DETAILS
This course is Joshua's Law compliant and has been fully approved by the Georgia Department of Driver Services (DDS). This course has been assigned DDS certification number LDT-708.
COMPLETION CERTIFICATE
CUSTOMER/STUDENT acknowledges that it may take up to one business day to process and email the certificate of completion after the STUDENT completes the course. Instant certificate downloads are not possible due to the way that Georgia DDS processes course completions.
MONEY-BACK GUARANTEE
If for any reason CUSTOMER/STUDENT is dissatisfied with our course, a full refund can be obtained within 30 days of purchase by contacting us at support@usnhsa.com.
The Terms Below Apply to the Georgia Defensive Driving Course
ACKNOWLEDGMENT
CUSTOMER/STUDENT acknowledges that the Georgia Department of Driver Services does not approve or certify ANY ONLINE course for ticket dismissal or license point reduction.However, before taking this online course, STUDENT can and must obtain permission from the presiding judge for their case. If the court will not accept the course completion certificate due to a failure on the STUDENT’s part to obtain the required permission, the COURSE PROVIDER is not responsible for any additional fees incurred.
MONEY-BACK GUARANTEE
If the certificate for this course is not accepted for its intended purpose for any reason, a full refund can be obtained within 30 days of purchase by contacting us at support@usnhsa.com.
OHIO
The Terms Below Apply to the Ohio Driver Training Course
PRIVACY POLICY AND STUDENT RIGHTS
The COURSE PROVIDER collects registration information from the CUSTOMER when an account is created, and from the STUDENT when they begin their course. The COURSE PROVIDER will not use or sell this information to promote products or services unrelated to this course/product. The COURSE PROVIDER will share this information with the Ohio Department of Public Safety, if requested.
The CUSTOMER and STUDENT have the right to know and see their data that has been collected by the COURSE PROVIDER over the past 12 months, including:
- the categories of personal information collected, the categories of sources from which that data is collected, and the categories of third parties with whom the data has been shared.
- the business or commercial purpose for collecting personal information
- the specific pieces of personal information that were collected from the individual CUSTOMER or STUDENT.
The CUSTOMER and STUDENT have the right to request that the COURSE PROVIDER deletes the personal information collected from them. There are a number of exceptions that include, but are not limited to, when the information is necessary to complete a transaction; provide a good or service; comply with a legal obligation; or make other internal and lawful uses of the information that are compatible with the context in which it was provided by the CUSTOMER or STUDENT.
COURSE DETAILS AND STUDENT AUTHENTICATION
This online course consists of 24 hours of study material, including interactive quizzes and a final exam. At the beginning of the course, STUDENT will be required to select answers to a series of security questions, which will be used to verify the STUDENT’s identity periodically throughout the course. The certificates of completion will be mailed USPS Standard Mail at no charge unless STUDENT requests expedited shipping.
OHIO PARENT IDENTIFICATION VERIFICATION
At the start of the course, we will verify the identity of the STUDENTS parent or guardian by means of a secure electronic verification system. The parent or guardian will be required to provide personal information which will be used to verify their identity by means of a secure third-party database.
TRAINING AGREEMENT
STUDENT agrees to complete all 24 hours of required online training and pass the final exam before a certificate of completion will be issued.
CUSTOMER agrees to comply with Ohio Administrative Code Rule 4501-7-09 A(8) (see below text), which requires that the COURSE be completed within six (6) months of the start date.
“All training as required in this rule and rule 4501-7-10 of the Administrative Code, provided by the enterprise shall be made available to, and completed by, the student within six months of the first date of training, unless mitigating circumstances occur. Mitigating circumstances include health and family issues that disrupt the student’s ability to receive training. Mitigating circumstances do not include the inability to schedule training due to parent or student elective or extra-curricular activities, such as sports and school clubs. Mitigating circumstances shall be documented in the student’s record. Requests for special circumstances not listed to be considered as “mitigating” shall be requested through the department. If no mitigating circumstances are approved, training will be voided and the student shall re-take the training.”
PENNSYLVANIA
The Terms Below Apply to the Pennsylvania Driver’s Education Course
SCHOOL PARTNERSHIP AND CERTIFICATE
This online course is offered through a partnership between COURSE PROVIDER and Shaffer School of Driving. The school name “Shaffer School of Driving” will appear on the STUDENT’s downloadable certificate upon course completion.
TEXAS
The Terms Below Apply to Texas Driver Education (First Time Driver) Courses
COURSE SCHEDULE
For teen driver’s ed courses, State law mandates that the STUDENT not participate in classroom training more than two hours per day. In the case of the Parent Taught Driver Education course, it will be up to the parent teacher to enforce this. In the case of the Instructor Taught, this limit will be enforced by means of the online application.
GRADING / PROGRESS
Progress standards must meet the requirements of the current rules adopted by the Texas Department of Licensing & Regulation (TDLR). Mastery is a prerequisite to awarding a grade of 70 or above. Evidence of mastery shall be determined by one or more of the following methods: 1) unit tests; 2) comprehensive examinations of knowledge and skills.
RULES OF OPERATION AND CONDUCT
A STUDENT or prospective STUDENT may be dismissed or barred from the school for tardiness, or for the following behaviors in the classroom: drunkenness or obvious signs of drug use; rude, vulgar or disruptive behavior; smoking or using tobacco products; using a cell phone during class or in the car; or being otherwise inattentive (sleeping, texting, reading, etc.). STUDENTS terminated for violating rules of conduct may be readmitted at the discretion of the school director.
ACKNOWLEDGMENT
CUSTOMER/STUDENT acknowledges that COURSE PROVIDER has furnished the CUSTOMER/STUDENT with the COURSE PROVIDER’s (school’s) tuition and fees; cancellation and refund policy; and COURSE PROVIDER (school) regulations pertaining to absence, grading policy, progress, and rules of operation and conduct. I further realize that any grievances not resolved by the COURSE PROVIDER (school) may be forwarded to TDLR, PO BOX 12157, AUSTIN, TX 78711. Telephone: (800) 803-9202 or 512-463-6599. The STUDENT and instructor are resolved to limit the STUDENT’s participation in the course to no more than two hours per day. This agreement constitutes the entire contract between the COURSE PROVIDER and the STUDENT and no verbal assurances or promises not contained herein shall bind the COURSE PROVIDER or the STUDENT. The COURSE PROVIDER is prohibited from issuing a DE-964 if the STUDENT has not met all of the requirements for course completion, and the STUDENT should not accept a DE-964 under such circumstances.
The Terms Below Apply to Texas Driving Safety (Defensive Driving) Courses
CERTIFICATE PROCESSING PERIOD
The downloadable certificate provided at the end of the course must be processed by the Texas Department of Licensing and Regulation (TDLR) before it can be verified and accepted by a court. Therefore, CUSTOMER/STUDENT acknowledges that the downloadable certificate provided after passing the course cannot be submitted to the court on the same day that it is issued. The purchase is not refundable if the certificate is rejected by the court because it was submitted before TLDR has processed the course completion.
INTELLECTUAL PROPERTY
The Site and its original content, features, and functionality are owned by National Highway Safety Administration, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
TERMINATION
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this agreement that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. If your account is terminated, any refunds requested will be governed by the section entitled “Cancellation and Refund Policies.”
PRIVACY POLICY
We are committed to communicating with you in a professional manner and protecting your confidential information. We use the information you provide (e.g. name, address, phone number, email, etc.) to contact you to share information about our (products/services). We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. This company does not sell, trade or rent your personal information to others. Please contact us to correct or update information at any time.
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